The Roles Of Assisters And Automated Decision Support Tools In Consumers’ Marketplace Choices: Room For Improvement

Assisters provide in-person and phone-based support to help consumers narrow their plan options on the Affordable Care Act’s health insurance Marketplaces. We elicited the perspectives of a national sample of thirty-two assisters from ten states on consumer plan selection and available Marketplace decision support tools (for example, total cost estimators and provider network look-up tools).Continue reading “The Roles Of Assisters And Automated Decision Support Tools In Consumers’ Marketplace Choices: Room For Improvement”