Getting to No: Provider Directories are Missing a Key Use Case

While the subject of provider directory accuracy has received a great deal of attention, much less has been written about the user experience (UX) of provider directories.  As students of UX know, good design starts from a deep and empathetic understanding of the user’s goals and mindset; in the design process these are captured throughContinue reading “Getting to No: Provider Directories are Missing a Key Use Case”