Healthcare shopping is highly complex, and consumers often have a hard time understanding the financial impact of choices they or their doctors make. In practice, healthcare shopping remains so burdensome that most consumers rarely shop for value, if they shop at all. While surveys reveal great interest in healthcare prices, price estimation tools deployed byContinue reading “How a Consumer Network ID could provide the line of sight that is needed to make healthcare shopping work for consumers”
Category Archives: Provider Directories
Checkbook/CSS Response CMS RFI for a National Directory of Healthcare Providers
Checkbook/CSS Response to CMS RFI for a National Directory of Healthcare Providers CMS’s proposed NDH would provide critical infrastructure to ease burden on providers and insurers and improve accuracy; clear definitions of provider organizations and appropriate accountability are key for success. Earlier this fall, Centers for Medicare & Medicaid Services (CMS) took an importantContinue reading “Checkbook/CSS Response CMS RFI for a National Directory of Healthcare Providers”
Getting to No: Provider Directories are Missing a Key Use Case
While the subject of provider directory accuracy has received a great deal of attention, much less has been written about the user experience (UX) of provider directories. As students of UX know, good design starts from a deep and empathetic understanding of the user’s goals and mindset; in the design process these are captured throughContinue reading “Getting to No: Provider Directories are Missing a Key Use Case”
Consumer Network ID – A Proposal for Helping Consumers Understand Coverage of Doctors They Care About
Consumers’ ability to make use of their health insurance depends heavily on their ability to see in-network doctors, as health plans generally offer limited or no coverage of care from providers outside their networks. However, for a consumer to determine whether a particular doctor is in their plan’s network they must get through a processContinue reading “Consumer Network ID – A Proposal for Helping Consumers Understand Coverage of Doctors They Care About”
